Customer Onboarding
Journey

Visit Book The Stylist and browse stylist profiles. Review their experience, approach, portfolio information, and available booking options. Select the stylist you would like to work with.

Provides accurate profile details, services, and availability to the BTS team.

Maintains stylist profiles, booking pages, and calendar availability on the website.

Choose the service that best suits your needs and continue to the booking calendar.

You may book either option directly from your stylist's page.

Provides the selected consultation or styling service based on the confirmed appointment.

Maintains the booking options, availability, and payment setup for each stylist.

Choose your preferred date and time, then complete the booking form with your name, email, phone number, and occasion or styling need.

Review the Privacy Policy and Personal Styling Services Agreement .

Virtual consultation: No payment is required.

In-studio reservation: Pay the $150 booking deposit through Stripe within Calendly to secure your appointment.

Receives the appointment notification and booking details.

Maintains Calendly booking forms, appointment availability, and Stripe payment integration.

1. Complete the Styling Preferences Survey

   Share your styling occasion, sizes, measurements, clothing preferences, and additional notes.

2. Review the Styling Agreement

   Review the service terms, payment information, and appointment policies.

3. Create Your Looks For Lease Account

   Create your customer profile to support your styling experience. Already have an account? Sign in here.

Reviews the customer's booking information and any styling preferences shared by the BTS team.

Maintains the preparation email, styling survey, agreement links, and customer account instructions.

Review your appointment date, time, and location or Google Meet details. Complete any remaining preparation before your appointment.

Reviews the available customer information and prepares for the consultation or styling session.

Maintains appointment reminders and assists with scheduling or preparation questions.

Discuss your occasion, personal style, budget, clothing preferences, and styling goals.

Let your stylist know whether you would like to move forward with a styling appointment.

Reviews your styling needs, discusses possible services, estimates the required time and number of looks, and identifies any special requests.

Provides booking and platform support when needed.

The planned follow-up email explains that your stylist will review your needs and that personalized recommendations, pricing, and next steps are expected within 24–48 hours.

Shares the consultation outcome with the BTS team, including your interest in moving forward, recommended services, number of looks, and estimated styling hours.

Coordinates the internal stylist follow-up and reviews any questions about pricing, scheduling, or service requirements.

Review the proposed styling services, estimated hours, number of looks, pricing, and any additional sourcing requirements. Let your stylist know whether you would like to proceed.

Reviews your requirements, uses the approved pricing matrix, and prepares a personalized styling proposal. Requests guidance from LaDonna or the BTS team when needed.

Provides pricing and service guidance when needed. Supports the stylist with special requests and the next appointment arrangements.

Review your confirmed services, proposed appointment, pricing, and payment instructions.

A $150 deposit is required to secure an in-studio styling reservation through Calendly.

If you have already paid the applicable deposit, the BTS team will verify it so you are not charged twice for the same reservation.

Confirms the styling plan, requested services, number of looks, estimated hours, and fitting requirements.

Confirms the deposit record, coordinates the appointment, and provides the applicable payment instructions.

Confirm your date, time, appointment location, and agreed services. Provide any remaining sizing, preferences, or styling details requested before the session.

Reviews your preferences, plans the agreed looks, identifies clothing and accessories, and coordinates any item requests with the BTS team.

Helps coordinate studio availability, fitting logistics, customer information, and any outstanding requirements.

Attend your appointment, try the recommended looks, and share your feedback. Discuss any additional services, styling time, or sourcing needs with your stylist before proceeding.

Delivers the agreed styling service, assists with looks and fittings, and communicates any approved additions or changes.

Supports the appointment, helps coordinate available items, and records additional approved services or charges.

Review your completed service details and any remaining charges. Follow the confirmed payment instructions and respond to any follow-up requests from the BTS team.

Shares the completed styling details, approved additions, and any final fitting information with the BTS team.

Reviews service charges, payment and deposit records, and completed appointment details. Coordinates customer follow-up and internal fitting documentation when applicable.