Styling Policy

Selecting an appointment time begins the booking process. For paid services, your appointment is considered fully secured only after all required booking steps and the applicable deposit have been completed.

Availability is offered on a first-confirmed basis. An appointment time that has been selected but has not completed all required confirmation steps may be released.

Paid styling services require the applicable deposit displayed during booking before the appointment is fully confirmed.

• 2-Hour Fitting · $500 total service price · $250 deposit.
• 4-Hour Fitting · $750 total service price · $375 deposit.
• 1-Hour Add-On Look · $250 total service price · $125 deposit.
• 30-Minute Virtual Consultation · complimentary with no deposit required.

Any remaining balance, approved additional styling time, merchandise charges or other separately disclosed costs will be handled according to the payment instructions associated with the appointment.

When a deposit is required, customers may be provided with a limited payment window after selecting their appointment.

When the booking experience provides a 10-minute payment window, the applicable deposit should be completed within that period to secure the selected appointment.

If payment is not received within the stated timeframe, the appointment may remain unconfirmed and the selected time may become available to another customer.

We understand that schedules can change. Customers who need to cancel or reschedule should contact Book the Stylist as soon as reasonably possible.

Any cancellation deadline, deposit treatment, rescheduling eligibility or refund condition communicated during booking will apply to that appointment.

Repeated last-minute cancellations or missed appointments may affect the ability to reserve future styling sessions.

Customers should arrive on time so the stylist can provide the full experience reserved for the appointment.

A late arrival may result in a shortened session because appointments generally cannot be extended beyond their scheduled end time when doing so would interfere with another customer's booking.

If the delay is significant enough that the service can no longer reasonably be completed, the appointment may need to be rescheduled.

A customer who does not attend a confirmed appointment and does not communicate a cancellation or rescheduling request may be considered a no-show.

Deposits, payments or future booking privileges may be affected according to the cancellation terms applicable to the appointment.

Great styling begins with accurate information. Customers may be asked to share details including measurements, general sizing, style preferences, fit preferences, occasion, comfort level and other information that helps the stylist prepare.

Please provide information as accurately and completely as possible. If important sizing, measurement or styling information changes before the appointment, customers should update the team whenever reasonably possible.

Styling is collaborative and personal. Our stylists use professional judgment together with the customer's stated preferences, measurements, occasion and goals to develop appropriate options.

Style, comfort and fit can be subjective. A particular garment, combination or styling recommendation cannot be guaranteed to meet every customer's individual preference.

Customers are encouraged to communicate openly during the fitting so the stylist can adjust, refine and improve the final look.

Each appointment includes the service time and number of looks identified when the appointment is booked.

• The 2-Hour Fitting includes one styled look.
• The 4-Hour Fitting includes up to three styled looks.
• Additional looks or additional stylist time may require an eligible add-on service.

The stylist will make reasonable efforts to complete the requested styling within the reserved service period.

The 1-Hour Add-On Look is designed to supplement an existing qualifying fitting appointment.

It provides additional styling time for one additional look and is not intended to replace an initial fitting unless Book the Stylist specifically approves otherwise.

Customers may be asked to identify their existing appointment when requesting an add-on.

The complimentary virtual consultation is an introductory styling conversation intended to help understand the customer's goals and determine appropriate next steps.

It does not automatically include an in-person fitting, garment reservation, merchandise, alterations or a complete paid styling experience.

Customers participating virtually are responsible for having a suitable device, internet connection and environment for the consultation.

Styling recommendations may depend on available inventory, sizing, designers, colors, accessories and garment availability at the time of the appointment.

Discussing or recommending an item does not by itself guarantee that the item will remain available.

If a preferred piece is unavailable, the stylist may recommend an alternative that supports the intended look and styling direction.

Customers should handle clothing, footwear, accessories and other styling items with reasonable care during fittings.

Items should not be intentionally altered, damaged, stained or removed from the styling environment unless the applicable service or rental arrangement specifically permits it.

Any separate rental, purchase, return or garment-care terms associated with an item will continue to apply in addition to this Styling Policy.

Customers are responsible for keeping track of their personal belongings during an appointment.

Please take reasonable care of phones, wallets, jewelry, bags and other valuable items while changing or moving between fitting areas.

Book the Stylist is committed to creating a professional, inclusive and respectful environment for customers, stylists, team members and partners.

Harassment, threatening conduct, abusive behavior, discrimination, intentional property damage or other inappropriate behavior is not acceptable.

Book the Stylist may pause, end or decline a service when reasonably necessary to protect the safety, comfort or property of customers, stylists or team members.

Customers may choose from available stylists and appointment times presented during booking.

Occasionally, illness, emergencies, schedule changes or circumstances outside reasonable control may make the originally selected stylist unavailable.

When that occurs, Book the Stylist will make reasonable efforts to provide an appropriate alternative, such as another available appointment time or stylist.

Booking a styling appointment does not by itself give Book the Stylist permission to use a customer's identifiable image, photograph, video or testimonial for advertising or promotional purposes.

When promotional photography or recording is requested, appropriate permission may be requested separately.

Customers should also respect the privacy of stylists, staff and other customers when taking photographs or recording inside a fitting or studio environment.

Information collected for styling may include contact information, measurements, sizes, fit preferences, styling preferences, occasion details and other information reasonably needed to provide the service.

This information may be used to prepare for appointments, communicate about bookings, provide styling services and support related customer operations.

Any applicable privacy notice or privacy policy provided by L4L should be reviewed separately for additional information about the handling of personal information.

Book the Stylist may use third-party technology providers for functions such as scheduling, customer forms, communications and payment processing.

Information submitted through those services may also be processed by the applicable provider under its own terms and privacy practices.

Book the Stylist may update its styling services, service descriptions, pricing, locations, availability or operating procedures as the platform evolves.

For an existing confirmed appointment, the service details communicated when that appointment was confirmed will generally apply unless a change is communicated and agreed upon.

This Styling Policy may be revised periodically to reflect updates to the Book the Stylist experience, services or operating procedures.

The effective date displayed at the top of this page identifies the current published version.